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The Science of Climate Change

Climate change is no longer a distant threat or just a possibility, it is now a reality for all of us. In this pathway, Kevin Trenberth, a renowned climatologist, delves into the science behind climate change. He first introduces the climate system, its main components and forces.

Tackling the Plastic Crisis

Plastic pollution is by far the biggest threat to our oceans and this remains an incredibly tough problem to solve. Plastic credits could potentially serve as one of the much needed solutions for this crisis.

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The Scale of the Net Zero Challenge

The price of meeting net zero is estimated to be between $100-150 trillion over the next 30 years. Regardless of this cost, we need to reach net zero before climate change does irreversible damage to the environment and the economy.

ESG, Sustainability and Impact Jargon Buster

ESG, sustainability, impact… they all just mean green, right? Not quite. Despite being used often interchangeably, there are distinct differences between these terms.

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Featured Pathways

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The Science of Climate Change

Climate change is no longer a distant threat or just a possibility, it is now a reality for all of us. In this pathway, Kevin Trenberth, a renowned climatologist, delves into the science behind climate change. He first introduces the climate system, its main components and forces.

Tackling the Plastic Crisis

Plastic pollution is by far the biggest threat to our oceans and this remains an incredibly tough problem to solve. Plastic credits could potentially serve as one of the much needed solutions for this crisis.

More pathways

Ready to get started?

PLANS & MEMBERSHIP

Our Platform

Expert led content

+1,000 expert presented, on-demand video modules

Learning analytics

Keep track of learning progress with our comprehensive data

Interactive learning

Engage with our video hotspots and knowledge check-ins

Testing & certification

Gain CPD / CPE credits and professional certification

Managed learning

Build, scale and manage your organisation’s learning

Integrations

Connect Sustainability Unlocked to your current platform

Featured Content

More featured content

The Scale of the Net Zero Challenge

The price of meeting net zero is estimated to be between $100-150 trillion over the next 30 years. Regardless of this cost, we need to reach net zero before climate change does irreversible damage to the environment and the economy.

ESG, Sustainability and Impact Jargon Buster

ESG, sustainability, impact… they all just mean green, right? Not quite. Despite being used often interchangeably, there are distinct differences between these terms.

More featured content

Ready to get started?

Ready to get started?

The Trust Equation in High Performing Teams

The Trust Equation in High Performing Teams

Mandy Hickson

25 years: Ex-RAF pilot & leadership expert

Mandy delves into the essence of trust and why it is integral to a successful team. By breaking down the ‘Trust Equation’ into points, Mandy illustrates how each of them contribute to high performance and a highly functioning team that can execute effectively.

Mandy delves into the essence of trust and why it is integral to a successful team. By breaking down the ‘Trust Equation’ into points, Mandy illustrates how each of them contribute to high performance and a highly functioning team that can execute effectively.

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The Trust Equation in High Performing Teams

9 mins 57 secs

Overview

There are huge benefits of being part of a highly performing team, some of us may even have had the pleasure of being part of one. Mandy explains how she finally understood the full implications of this as she was nearing the end of my fast jet training, flying the Hawk aircraft from RAF Valley in Anglesey.

Key learning objectives:

  • Describe the trust equation

  • Understand what each term means

  • Understand why "the people" in teams are so important

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Summary
What is the trust equation?
David Maister explains the trust equation in his book, ‘The Trusted Advisor’ (2000).

$$ Trust = {Credibility + Reliability + Intimacy \over Self‑orientation} $$

What do each of the terms mean?
  • Credibility - has to do with the words we speak. In a sentence, we might say, “I can trust what she says about intellectual property; she’s very credible on the subject.”
  • Reliability - has to do with actions. We might say, “If he says he’ll deliver the product tomorrow, I trust him, because he’s dependable.”
  • Intimacy - refers to the safety or security that we feel when entrusting someone with something. We might say, “I can trust her with that information; she’s never violated my confidentiality before, and she would never embarrass me.” It’s also about the empathy someone has, understanding what is going on in someone else's life.
  • Self-Orientation - refers to the person’s focus. In particular, whether the person’s focus is primarily on him or herself, or on the other person. We might say, “I can’t trust him on this deal — I don’t think he cares enough about me, he’s focused on what he gets out of it.” Or more commonly, “I don’t trust him — I think he’s too concerned about how he’s appearing, so he’s not paying real attention.”
Why are “the people” in teams so important?
The Trust Equation covers the most common meanings of trust that you encounter in everyday business interactions. What’s important to remember is that the meanings are almost entirely personal, not institutional. People rarely give over their trust to institutions; really they trust other people. While companies are often described as credible and reliable (the first two components of The Trust Equation), it’s really the people within the companies that make those companies what they are. And intimacy and self-orientation are almost entirely about people. Trust in business and selling requires good “scores” on all four variables in the Trust Equation. You want high credibility, reliability and intimacy, and low self-orientation. Living the four Trust Values is the best way to increase your trustworthiness. When others around you go the extra mile when there is nothing to gain, then the trust builds and the performance goes through the roof. There’s a reason the TEAM is spelled like this - it's because together everyone achieves more.

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Mandy Hickson

Mandy Hickson

Mandy Hickson was one of the first female fighter pilots in the Royal Air Force having joined in 1994. Mandy has over 25 years experience within aviation, operating in hostile environments, including patrolling the ‘No Fly’ zone, flying over 50 combat missions over Iraq. Drawing on her experience of calculated risk-taking, leadership, decision-making under pressure and the critical role of the human in the system, Mandy now transfers these lessons from the cockpit to many other management and leadership contexts.

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