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The Science of Climate Change

Climate change is no longer a distant threat or just a possibility, it is now a reality for all of us. In this pathway, Kevin Trenberth, a renowned climatologist, delves into the science behind climate change. He first introduces the climate system, its main components and forces.

Tackling the Plastic Crisis

Plastic pollution is by far the biggest threat to our oceans and this remains an incredibly tough problem to solve. Plastic credits could potentially serve as one of the much needed solutions for this crisis.

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The Scale of the Net Zero Challenge

The price of meeting net zero is estimated to be between $100-150 trillion over the next 30 years. Regardless of this cost, we need to reach net zero before climate change does irreversible damage to the environment and the economy.

ESG, Sustainability and Impact Jargon Buster

ESG, sustainability, impact… they all just mean green, right? Not quite. Despite being used often interchangeably, there are distinct differences between these terms.

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Featured Pathways

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The Science of Climate Change

Climate change is no longer a distant threat or just a possibility, it is now a reality for all of us. In this pathway, Kevin Trenberth, a renowned climatologist, delves into the science behind climate change. He first introduces the climate system, its main components and forces.

Tackling the Plastic Crisis

Plastic pollution is by far the biggest threat to our oceans and this remains an incredibly tough problem to solve. Plastic credits could potentially serve as one of the much needed solutions for this crisis.

More pathways

Ready to get started?

PLANS & MEMBERSHIP

Our Platform

Expert led content

+1,000 expert presented, on-demand video modules

Learning analytics

Keep track of learning progress with our comprehensive data

Interactive learning

Engage with our video hotspots and knowledge check-ins

Testing & certification

Gain CPD / CPE credits and professional certification

Managed learning

Build, scale and manage your organisation’s learning

Integrations

Connect Sustainability Unlocked to your current platform

Featured Content

More featured content

The Scale of the Net Zero Challenge

The price of meeting net zero is estimated to be between $100-150 trillion over the next 30 years. Regardless of this cost, we need to reach net zero before climate change does irreversible damage to the environment and the economy.

ESG, Sustainability and Impact Jargon Buster

ESG, sustainability, impact… they all just mean green, right? Not quite. Despite being used often interchangeably, there are distinct differences between these terms.

More featured content

Ready to get started?

Ready to get started?

The Importance of Listening in Leadership and Sales

The Importance of Listening in Leadership and Sales

Debbie Taylor

25 years: HR & Management

Traditionally leaders have been described in terms of strong decision making, needing to take command and having direct conversations. In this video, Debbie reevaluates the characteristics that make a good leader and the importance of listening when selling.

Traditionally leaders have been described in terms of strong decision making, needing to take command and having direct conversations. In this video, Debbie reevaluates the characteristics that make a good leader and the importance of listening when selling.

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The Importance of Listening in Leadership and Sales

4 mins 33 secs

Key learning objectives:

  • Outline the key listening skills of leaders today

  • Outline the framework for listening in sales

Overview:

Traditionally leaders have been described in terms of strong decision making, needing to take command, having the courage to take risks and have direct conversation as well as thinking what they need to do and react quickly. More recently core leadership competencies have begun to include interpersonal skills which includes the ability to communicate at an emotional level. This includes the ability to listen in order to build trust, respect and an environment of collaborative problem solving.

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Summary

What are key listening skills of leaders today?

The role of leaders must be to move away from identifying key ideas to convince the team, using persuasive facts which are enthusiastically shared to beat off other facts.  Rather their success as leaders lies in their ability to:

  • Listen empathetically to their people, recognising the verbal and non-verbal clues e.g. ‘Thank you for sharing how you feel about his situation, it is helpful to understand where everyone is coming from on this issue’.
  • Probe a little deeper for what is not being said e.g. ‘you seem happy/uncomfortable, I would like to learn more’.
  • Understand the meaning of the message and capture the key points e.g. ‘here are the points of agreement/disagreement’ or ‘here are the suggested next steps, what do you think’?
  • Encourage communication to continue by capturing the points, clarifying the questions and confirming through further meetings.
  • Show that listening has taken place by making changes and explaining decisions.

What is a framework for listening in sales?

Success in sales lies in listening and a simple but highly effective framework for this is use all the techniques in this series of videos in order to:

  • Get to know the business
  • Get to know the person
  • Understand the issues and problems
  • Clarify the implications of those issues and problems
  • And only then introduce solutions to those problems

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Debbie Taylor

Debbie Taylor

Debbie Taylor worked at Natwest for almost 20 years before becoming a HR Director and opening her own HR consultancy 'People and business'. She provides commercial HR support to owner managed businesses nationwide and aims to always bring 'people' into business planning.

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